FAQ
Learn more about our pet-friendly, spacious living options here in Knoxville
Administrative
No, subletting or subleasing of units is not allowed.
Yes, all units must be covered by a renter’s insurance policy.
We are glad to accept walk-in tours and appointments!
Apply online: it’s secure, fast and convenient.
Rent can be paid online through the tenant portal, or via check in the leasing office. We do not accept rent payments in cash.
Call 865-409-5574 or email us at info@citywestknox.com to set up an appointment. You can also visit during business hours for a tour. We ask all guests to provide a photo ID to the leasing staff before touring.
Electric service will be through the Lenoir City Utility Board. Water service is submetered for each unit and will be paid through your online portal. Cable and Internet is available through TDS or Comcast/XFinity.
Typically between 48-72 hours.
Yes, we offer referral bonuses to current residents whose friends/referrals move into our community. Referral bonuses are paid to current residents once the referral’s move-in is complete.
Up front fees include the application fee ($50/resident), administrative fee ($150), and security deposit ($300).
Our leasing office is open from 9AM to 5PM Monday through Friday. We are available by appointment on Saturdays and closed on Sundays.
We require a 60 day notice to vacate in writing to terminate a lease. In addition there is a termination fee equal to 1-2 month’s rent depending on how much time remains in your lease
City West has service available from either TDS or Comcast/Xfinity
Amenities
Yes, we charge a non-refundable initial pet fee and a monthly pet fee per animal.
Quiet hours are from 10 p.m. to 8 a.m.
Yes, there is a weight limit of 75 lbs and no aggressive breeds are allowed.
We do not offer corporate leases.
We do not offer furnished apartments, but we can connect you with furniture rental companies!
The shortest term we offer is a 6 month lease.
Our community features parcel lockers for deliveries as well as an access controlled package center.
Our parking lots are reserved for residents only. There is a monthly parking fee for all residents. Permits are required for our parking lots.
Yes, we are pet friendly! There is a limit of 2 pets per apartment.
City West features a fitness center, saltwater pool, outdoor kitchen, activities lawn, and business center
All units come with stainless steel refrigerator, range, microwave, and dishwasher
- The fitness center is open 24 hours.
- The pool is open from 10 a.m. to 10 p.m.
- The outdoor kitchen and activities lawn are open from 10 a.m. until 10 p.m.
- The business center is open 24 hours.
Each unit has connections for washer and dryer. We ask that tenants contact maintenance to inspect their connections before using their washer/dryer.
Location
Turkey Creek.
Public Transit in not available, however the property is located on the Greenway system and within walking distance to Turkey Creek businesses.
- Elementary School: Farragut Primary & Farragut
- Intermediate Middle School: Farragut Middle School
- High School: Farragut High School
Parkside Drive and Lovell Road.
Maintenance
You are not required to be present for our service technicians to work on your maintenance issue. If you prefer to be home, please include that in your work order and we will do our best to accommodate.
Maintenance is on site Monday through Friday from 9AM to 4:30PM. We have on-call maintenance available for after hours emergencies.
We have emergency maintenance available for after hours lock outs. There is a fee for lock outs.
You can submit a non-emergency work order through the online portal or call the office for assistance. If you have an emergency such as flooding, no heat or air in extreme weather, call our emergency maintenance line for immediate assistance.
Your future home will be painted, cleaned, and carpets will be steam cleaned for your move in. We will do a walk through with you on your move in day to inspect the unit.